| Add custom MCP server is unavailable | Check your account’s custom MCP access and workspace permissions with your administrator. |
| Creation or tool discovery fails | Check that the server URL matches the one above exactly and that OAuth is selected. |
| AI Baseline rejects your key or access | Check that the key is valid and grants access to this collection with the person who supplied it. |
| ChatGPT does not use the connection | Confirm the plugin is installed, select it with @ in a new conversation, and explicitly ask ChatGPT to use it. |
| The search returns no supporting evidence | Check the collection’s coverage and narrow the question. Connection success does not guarantee evidence for every question. |